Frequently asked questions
Everything you may want to know before choosing an original painting or fine art print.
What is the difference between an original painting and a fine art print?
Original paintings are one-of-a-kind works painted by me in oil on canvas and signed by hand. There is only one original of each painting.
Fine art prints are professionally produced reproductions of my original paintings, available in several sizes and framing options.
Where do you ship?
I ship original paintings and fine art prints worldwide.
Shipping options and costs are calculated at checkout based on your destination and order.
How long will my order take to arrive?
Original paintings are carefully prepared and packed in my studio before shipping.
Fine art prints are made to order and require a short production period before they are shipped.
Delivery times vary depending on your location. You’ll receive tracking information as soon as your order is on its way.
How are original paintings shipped?
Each original painting is carefully packed to protect the artwork and frame during transit.
Depending on the size and destination, larger paintings may require additional protective packaging or a custom shipping crate (at no additional cost to you).
Tracking information is provided once the artwork has shipped.
How are fine art prints made and shipped?
Each fine art print is made to order using professional giclée printing and carefully prepared for shipping.
Prints are produced through a professional international fulfillment network, allowing orders to be made closer to their destination whenever possible.
Tracking information will be provided once your order has shipped.
Are original paintings framed?
Framing details are listed on each individual artwork page, as they may vary from painting to painting.
When a frame is included, the artwork arrives framed and ready to hang.
Do original paintings come with a Certificate of Authenticity?
Yes. Every original painting is signed by me and comes with a Certificate of Authenticity.
Will I have to pay duties or import fees?
International orders may be subject to customs duties, taxes, or import fees depending on the destination.
Any applicable charges are determined by local customs authorities and are the responsibility of the recipient.
What is your return policy?
Original paintings are one-of-a-kind works and are not eligible for my voluntary change-of-mind return policy, except where applicable consumer law provides otherwise. Fine art prints may be returned within 30 days of delivery in accordance with my Returns & Refunds Policy.
If your order arrives damaged, please contact me as soon as possible. If possible, please report visible shipping damage within 48 hours, as prompt reporting helps with carrier claims.
What if my artwork arrives damaged?
If your order arrives damaged, please contact me within 48 hours of delivery and include clear photographs of the artwork and packaging.
For fine art prints, valid damage claims are eligible for a replacement at no additional cost.
For an original painting, please contact me immediately so I can assist you personally.
Can I see how an artwork would look in my space?
Yes. If you're considering an original painting and aren't sure about the size or how it will work in your room, I'd be happy to help.
Send me a photo of your wall along with its approximate dimensions, and I can help you visualize the artwork in your space.
info@zhannasamsonova.com
Still have a question?
If you'd like to ask about a painting, print, framing, shipping, or anything else before ordering, feel free to get in touch.
Contact me → info@zhannasamsonova.com